Support

We’re Here to Help

Expert support for AR parts orders, CNC services, and technical questions.

Phone Support
Hours: Monday-Friday, 8:00 AM – 5:00 PM EST
Best for: Urgent questions, complex orders, technical support
  • (919) 362-6805
Email Support
Response time: Within 24 hours during business days
Best for: Order inquiries, documentation requests, general questions
  • info@barnesprecisionmachine.com
Help & Info

Order Support

Contact our accounting department at for invoice inquiries, payment issues, or billing address changes.

Placing Orders

Browse our online catalog and add items to your cart. All orders are processed during business hours and you’ll receive email confirmation with tracking information once shipped.

Dealer Orders

Existing dealers can log into the dealer portal for wholesale pricing and bulk ordering. New dealers should complete our dealer application for approval and account setup.

CNC Services Orders

Request a quote through our CNC Services page or contact our engineering team directly. We’ll provide detailed quotations and project timelines within 24-48 hours.

Order Status & Tracking

  • Order Confirmation: You’ll receive email confirmation within 2 hours of placing your order
  • Processing Time: Most AR parts ship within 1-2 business days

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  • Tracking Information: Shipping notifications include tracking numbers for all carriers
  • Custom Orders: CNC projects include progress updates and delivery confirmations

Payment & Billing

Accepted Payment Methods:

  • Credit cards (Visa, MasterCard, American Express, Discover)
  • Net terms available for established CNC customers
  • Wire transfers for large orders (contact for details)

Shipping Information & Return Policy

Information regarding shipping and returns of any items purchase online.

Shipping Options

Standard Shipping

  • Carriers: FedEx, UPS, USPS
  • Delivery: 3-7 business days depending on location
  • Cost: Calculated at checkout based on weight and destination

Expedited Shipping

  • Next Day: Available for in-stock items ordered before 2 PM EST
  • 2-Day Express: Available for most orders
  • International: Contact us for rates and restrictions

CNC Services Delivery Custom machined parts ship based on project completion. Delivery method and timeline confirmed during quote process.

Return Policy

AR Parts Returns

  • Timeframe: 30 days from delivery date
  • Condition: Unused, original packaging, no modifications
  • Process: Contact support for RMA number before returning
  • Refund: Full refund minus shipping costs (unless defective)

Custom/Machined Parts Custom CNC work and modified components are not returnable unless defective or not to specification.

Warranty Claims All products carry manufacturer warranty against defects. Contact support with order number and photos for warranty service.

Common Quetsions

Order Questions

Most in-stock AR parts ship within 1-2 business days. Standard shipping takes 3-7 business days depending on location.

Limited international shipping is available for non-ITAR controlled items. Contact us for specific country restrictions and shipping costs.

Orders can be modified or cancelled if they haven’t entered production. Contact us immediately at (919) 362-6805.

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Product Questions

Nickel Boron offers superior lubricity and corrosion resistance, while Black Nitride provides excellent durability and wear resistance at a lower cost.

Yes, all our AR components meet or exceed mil-spec standards and are manufactured to the same specifications we use for our OEM customers.

Yes, we offer custom AR component manufacturing for OEM customers and high-volume orders. Contact our engineering team for capabilities.

CNC Services Questions

No minimum for prototype and low-volume work. Production runs are quoted based on setup costs and efficiency.

We routinely hold tolerances to ±0.0002″ with our CNC equipment and CMM verification in our climate-controlled inspection lab.

Yes, we provide full material traceability and certifications for aerospace, defense, and medical applications.